Donovan Medicaid Strategies
25+ years of Medicaid leadership | Former State Executive & CMS/CMMI Fellow | Lean Six Sigma Executive Green Belt | Multi-State Advisor

Independent Medicaid and disability policy leadership supporting states, agencies, and government contractors with system reform, Olmstead implementation, and HCBS transformation.
New York State Certified Women-Owned Business Enterprise (pending)
Available for subcontracting and prime partnerships

Over 25 years of
HCBS EXPERIENCE
We have the know-how you need.
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About DMS
Donovan Medicaid Strategies is a consulting and training practice focused on helping provider and nonprofit organizations strengthen operations, prepare for policy change, and improve outcomes for the people they support.
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We help providers, and state staff understand complex programs and policies, including eligibility, waivers, education supports, housing issues, employment services, appeals, and Olmstead.
We help organizations:
Prepare for HCBS Settings Rule and Access Rule requirements
Respond to payment reform and rate changes
Implement conflict-free case management
Strengthen documentation and compliance
Train leadership and frontline staff during system change
Insights
System Insights
Policy developments and operational implications for provider and nonprofit organizations.

Indiana House Bill 1277 | February 2026
Indiana’s House Bill 1277 highlights the growing tension between cost control and access in long term services and supports. With more than 17,000 older adults waiting for home and community-based services, the state is attempting to free up capacity by capping waiver costs at institutional levels and shifting long stay nursing facility residents out of managed care and back to fee for service after 100 days. This approach raises important questions about system direction. Large waitlists for an aging population are not a short term operational problem but a structural reality that will intensify as demand grows. At the same time, moving individuals into long term institutional stays without a clear strategy for diversion, transition, and independent review risks weakening key safeguards such as PASRR, which was designed to prevent unnecessary institutionalization. When long stays become the cost management strategy, the system begins to shift back toward institutional reliance rather than community investment. The policy challenge is not simply controlling spending. It is ensuring that efforts to manage costs do not quietly reverse decades of progress toward community based care and person-centered decision making.

Rural Health Transformation Grants
Federal rural health transformation grants present a significant opportunity, but the real risk lies in execution at the state level. These initiatives require state Medicaid agencies to move quickly, align multiple partners, redesign care models, and demonstrate measurable improvements in access, cost, and outcomes within tight timelines. For agencies already operating at capacity, the challenge is not designing the vision. It is standing up new payment structures, building data infrastructure, engaging providers, and showing early results before funding or political support erodes. Rural transformation is operationally complex, with workforce shortages, fragile provider networks, and limited administrative capacity amplifying the risk of slow implementation. If states cannot execute rapidly and produce credible outcome data, these investments risk becoming short-term pilot activity rather than sustained system change. The success of rural transformation will depend less on strategy and more on the operational discipline to implement quickly, measure rigorously, and demonstrate value early.

Olmstead Commitment
A meaningful commitment to Olmstead is essential in every state, whether it takes the form of a formal plan or coordinated efforts to ensure people can live and receive services in the least restrictive environment possible. The requirement is not simply a document. It reflects an ongoing responsibility to identify barriers to community living, expand housing and service capacity, and create clear pathways out of institutional settings. In New York, the Office of the Chief Disability Officer is developing a comprehensive Olmstead Plan, and I am currently supporting that work by helping translate stakeholder input, system data, and agency commitments into a coordinated implementation framework. The real challenge is not drafting the plan. It is aligning multiple state systems around measurable actions, timelines, and accountability so that the commitment results in actual transitions, expanded options, and sustainable community capacity. Olmstead progress depends on sustained operational follow-through, not just policy intent, and states that treat it as an ongoing system strategy rather than a compliance exercise are far more likely to achieve meaningful change.
Leadership and Practice

The Dangers of Blurred Roles
When staff roles are unclear or frequently overlap, productivity erodes quickly. Work slows as employees wait for direction, duplicate efforts, or avoid decisions because ownership is uncertain. Over time, blurred responsibilities create a culture of diffusion, where problems are passed rather than solved and accountability becomes collective instead of specific. The result is not collaboration but hesitation, rework, and frustration. Effective leaders prevent this by establishing clear role identity, defined decision authority, and visible ownership for outcomes. People perform best when they know what they are responsible for, where their authority begins and ends, and how their work contributes to the organization’s mission. Clarity does more than organize work. It creates accountability, strengthens professional identity, and builds a culture where staff take initiative rather than waiting for direction.

Leading Remote Teams: Stop managing presence and start managing results
Building high performing teams in hybrid and remote environments requires a shift away from managing presence and toward managing results. When leaders measure commitment by visibility or time online, they reinforce activity rather than performance and erode trust. In distributed settings, productivity improves when expectations are defined in terms of clear outcomes, timelines, and decision ownership, not hours worked or responsiveness at all times of day. High performing remote teams operate with shared priorities, transparent goals, and regular check points focused on progress and barriers. The leadership task is to create clarity about what success looks like, remove obstacles, and hold people accountable for results. When performance is measured by outcomes rather than time in the chair, teams become more focused, more efficient, and more accountable for the work that actually moves the organization forward.

Thoughtful Interviewing
Thoughtful interviewing is one of the most important and most overlooked leadership responsibilities. Weak hiring decisions rarely come from a lack of candidates. They come from unclear expectations, surface level questions, and interviews that focus on personality rather than evidence of how someone actually works. Effective interviews require clear alignment on what success in the role looks like, structured questions that probe for real examples, and disciplined listening for patterns in judgment, ownership, problem solving, and communication. Leaders should listen more than they talk and ask follow up questions that move beyond rehearsed answers to understand how the candidate thinks and performs under real conditions. Strong interviewing protects both the organization and the candidate. No one wants to leave a stable role only to discover the expectations, culture, or demands are not what they anticipated. Poor matches create turnover, lost productivity, and damaged trust. Leaders who teach their teams how to interview with clarity, consistency, and intention save significant time, reduce hiring risk, and build teams that are aligned with the work and the environment from the start.
How Systems Can Improve
Speaking and Training
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Donovan Medicaid Strategies provides practical, high-impact training for provider organizations, nonprofits, and system leaders navigating complex Medicaid and disability service requirements.
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Led by Jennifer Perkins, a nationally recognized Medicaid and HCBS expert with more than 25 years of state and federal experience, these sessions translate policy into clear operational strategies organizations can use immediately.
Jennifer is known for delivering engaging, practical training that helps teams understand what is changing, what it means for their organization, and how to respond with confidence.
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Training Topics
Sessions are customized based on organizational needs. Common topics include:
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HCBS Settings Rule and Access Rule: what compliance looks like in practice
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Olmstead and community integration: operational implications for providers
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Preparing for payment reform, rate changes, and system redesign
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Conflict-free case management and evolving service models
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Documentation, oversight, and reducing compliance risk
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Strengthening incident management and quality systems
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Privacy, rights, and person-directed supports in daily operations
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Translating policy changes into staff training and operational workflows
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Leadership strategy during periods of system change
Formats
Available as:
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Conference keynotes and breakout sessions
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Executive and board briefings
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Half-day and full-day organizational training
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Provider network or statewide trainings
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Virtual or in-person sessions
Audiences
Jennifer works with:
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Nonprofit and provider organizations
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Provider associations and networks
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State and local system partners
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Advocacy and coalition organizations
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Boards, executive teams, and leadership staff
About the Speaker
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Jennifer Perkins is a national disability policy and Medicaid systems leader.
Her experience includes:
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Olmstead Strategic Advisor
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Senior Auditor and HCBS Program Consultant
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Deputy Director of Performance and Innovation, Nebraska Department of Health and Human Services
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Senior Fellow, CMS Center for Medicare and Medicaid Innovation (CMMI)
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Executive leadership and oversight of Medicaid waiver programs and provider systems
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Strategic advising to states and organizations on Olmstead, system reform, and quality improvement